Installation & Setup

• altafiber TV Wireless Set-Top Boxes Video altafiber TV Wireless Set-Top Boxes Video
  Watch the video below for step by step instructions on how to install your altafiber TV wireless set-top box.
  
  
• Do I need to be home for my installation? Do I need to be home for my installation?
  Someone over the age of 18 must be present for the entire duration of the installation.
• How do I self-install my service? How do I self-install my service?

  Locate your TV service below and select the appropriate self-install video to guide you through the process of installing your new TV service with altafiber.

  1. Fioptics+ TV with eero
  2. Fioptics+ TV with Google
  3. Fioptics+ TV
• How do I signup and login to use the Watch Fioptics TV App? How do I signup and login to use the Watch Fioptics TV App?

  First, you will need to download the version of the app you need. 

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• What can I expect the technician to do during my altafiber TV install? What can I expect the technician to do during my altafiber TV install?
  Upon arrival, your altafiber technician will verify that someone over 18 will be present during the entire installation process, and, if you rent or lease, that you have a signed permission form from your landlord. Your technician will then perform an initial walk through to give you a personalized time estimate.

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• What do the icons on my altafiber TV guide mean? What do the icons on my altafiber TV guide mean?

  

• What do the lights on the front of the altafiber TV wireless box mean? What do the lights on the front of the altafiber TV wireless box mean?
  See the chart below for what the different lights and indicators on the front of the Atom DVR/Orbit HD Set Top Boxes mean. 
   
  
• When is my installation appointment scheduled? When is my installation appointment scheduled?
  The details of your scheduled appointment can be found on the order receipt that was emailed to you from customercare@altafiber.com. 
  
  If you didn’t receive this email, you can also find an Order Details message in your Message Center by logging into My altafiber Account.
• Will I need a technician to install these altafiber TV boxes if I upgrade? Will I need a technician to install these altafiber TV boxes if I upgrade?
  Yes, a technician will be needed to upgrade your current equipment to the Next Gen STBs. However, in the future a self-installation process will be possible.