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What if my remote no longer controls my altafiber TV set-top box?

To correct this problem, press the CBL or STB button on your remote. This button, which orients the remote to the set-top box, should light up red when pressed. If it does not light up red, you may need to change the batteries in the remote. Fresh batteries often resolve remote issues.

If the buttons illuminate but you still cannot operate the set-top box, you may need to reprogram your remote for the set-top box.

Press and hold the SETUP button and the blue B button on your remote until the CBL or STB button flashes twice. This should reprogram your remote to control your set-top box. If your remote is still not functioning, please call Customer Service 513-565-9890 or visit an altafiber Store near you.

See also: What if my remote no longer controls my TV or other devices?